Here are the first steps to take:

  1. Click here: and refresh the cache. Sometimes browser caching causes problems.

  2. Try opening a private window in browser of choice (e.g. Chrome's Incognito Mode, or Firefox's Private Window). This opens a fresh browser window without any extensions or settings blocking content.

  3. Try a different browser (Chrome, Firefox, Edge, Safari, IE, Opera, etc). Sometimes the installation of the browser may be damaged. If it works on every browser but one, that browser may require re-installation. If the issue persists after reinstalling, send in a support ticket to us as it may be an issue only we can fix!

  4. Try a different device or computer (mobile phone, tablet, PC/Mac laptop/desktop, etc.). Sometimes a certain device has trouble with a content type. This is rare but could be a problem.

After all of that, if nothing resolves the problem, send a ticket to via describing all the results of the above troubleshooting methods.

You can also click on Support at the bottom of the page to send an email to Dr. Salt.